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Freddy AI

https://www.freshworks.com/platform/ai-capability/

Empower employees with better experiences

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Only 33% of mid-market organizations have a formal AI governance framework. Download the global report for a pragmatic framework on operational AI — because AI will automate your processes or accelerate your chaos. The difference is execution.

Download the C-suite playbook to eliminate workplace complexity, silos, and tool sprawl. Get the blueprint to reclaim lost productivity and drive strategic value.

A Harvard Business Review Analytic Services report on elevating IT service management with AI and more.

Harvard Business Review Analytic Services

Workers aren’t just using AI, they’re winning with it—and demanding more. Explore how AI is transforming workplace and IT efficiency. 

At Refresh, we’ll point the way to AI service transformation for emerging enterprises. Join us online to prepare your team, and your service architecture, for the AI era.

4 technology leaders across a range of industries share what it takes to succeed in the age of AI

Download the playbook on the Incident Management Flywheel to cut downtime costs and speed recovery. Learn more with Freshservice

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Freshworks’ unified self-service portal simplifies incident management while agent satisfaction and productivity soar

A guide to leveraging AI-powered self-service with Freshworks

Learn how AI copilots can boost agent efficiency to take your customer support to new heights 

Take your Customer Support to New Heights with an AI Copilot

Learn how Freddy Copilot can make your agents more productive

Take an interactive tour to see Freddy Copilot in action and how it can help your agents

Discover how Gen AI is automating customer interactions, empowering agents, and generating powerful insights for data-backed decision-making.

Employee expectations, technologies, and work models are reshaping EX. Discover what leading organizations are prioritizing to stay ahead in 2025.

A step-by-step guide to delivering AI-led, omnichannel customer expereinces at scale.

Your guide to overcoming barriers to omnichannel success with insights on creating a seamless customer experience that truly transforms engagement.

Dive into how you can leverage AI to supercharge your IT service management.

The definitive ESM guide to unifying service delivery across the enterprise.

Get AI-powered, enterprise-grade IT Service Management with Freshservice in these ongoing webinars.

Compare your metrics with benchmarks from 10,743 teams. Discover AI trends, the first ever ESM benchmark, and data-backed strategies to boost efficiency in 2025.

Freshservice Benchmark Report 2025

AI-powered employee support-anytime, anywhere.

A detailed analysis on the impact of AI and key customer service metrics you can use to help improve customer experience.

"Forrester revels the impact of having bots, conversational support, and ticketing–all in one place, powered by AI.  "

Learn to evaluate the ITSM platform market and choose the right solution for your business.

Freshworks study shows how AI is restoring positivity and purpose for overburdened customer support teams

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In the not-too-distant future, teams of autonomous AI agents will help business leaders make decisions. Here’s how to make sure the bots get it right.

When it comes to using AI on the job, IT teams are leading by example

AI developed as a collaborative tool for employees isn’t just a value statement, it’s a winning combination for business

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Freshworks global survey shows AI putting a dent in busywork, boosting workers’ sense of purpose

Illustration showing the cover of Freshworks 2024 Global AI Report

Freshworks workplace AI report shows that AI isn’t just improving workers’ experience on the job—it’s boosting customer satisfaction, too

Too many customer service chatbots deliver mediocre experiences. Smart companies are making these critical improvements.

Illustration of a chatbot icon and others depicting personalization, such as a tailor’s tape 

Workers’ enthusiasm for AI can help win over cautious consumers, says Qualtrics’ top workplace psychologist

Benjamin Granger Qualtrics workplace psychologist 

Freshworks CCMO Mika Yamamoto on the AI agent advantage for retailers of all sizes this holiday season

Databricks finds success with Freshservice’s AI-powered automation for IT support, then expands to 8 more departments

With Freshworks helping deliver white-glove service, Blue Nile cut showroom no-show rates by 30%

Texas A&M IT scales support for upward of 150,000 visitors with Freshservice

Texas A&M

Freshservice helps the University of Pennsylvania deliver streamlined financial services to admins, students, and faculty

UPenn

With Freshworks’ automated ticketing and self-service, the world’s largest sports retailer delights customers, agents, and employees

Decathlon

With Freshworks, Village Roadshow cuts IT costs by 60% while upgrading employee experiences

Freshworks helps Scotland’s top criminal justice agency resolve 65,000 IT tickets annually with an 86% satisfaction rate

With Freshdesk, the top online travel provider improves response time by 73% while nearly doubling ticket volume

Freshworks delivers ‘game-changing’ service and support for members dealing with back and joint pain

Discover how modern Enterprise Service Management is helping CIOs and other IT leaders drive business-wide impact, while enjoying dinner at Del Frisco’s. Get expert insights from Freshworks and guest speaker Julie Mohr from Forrester Research.

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Library of reports, guides, videos, product tours, documentation and more

Resource center

The Cost of Complexity Report: The Mid-Market AI Complexity Trap

The Ultimate Playbook to Master Digital Employee Experience

Helping CIOs Turn IT into a Strategic Powerhouse

Tapping into the power of people + AI

Refresh Virtual Summit 2026

The AI-empowered CIO

Incident Management Flywheel

Carrefour

How AI agents are raising customer satisfaction and helping teams get more done

Take your Customer Support to New Heights with an AI Copilot

Freddy AI Copilot

Freddy AI Copilot

Explore the possibilities